Lessons from the Inside: A Former Health Plan CMO on What Moves the Needle in Behavioral Health

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In this honest, behind-the-scenes conversation, Rachel Goldberg, RN, BSN, sits down with Dr. Frank Webster, who spent eight years as Chief Medical Officer for Behavioral Health at HCSC overseeing 800+ people and $5 billion in annual behavioral health spend, to talk through what it really took to turn strategy into results. They'll unpack the difference between a vendor and a true partner, how clinical credibility gets built into an access strategy from the ground up, and how to scale access without letting quality slip or costs climb with nothing to show for it. At the center of it all: the idea that access and outcomes aren't a tradeoff, they're two halves of the same strategy. If you're looking for a real look at what partnership should feel like, this is that conversation.