Article Feature: Crisis Care Is a Timing Problem: How Health Plans and Employers Can Get Ahead of It in 2027

In a new HealthLeaders Views article, NovaOne President and CEO Joe Burton reframes crisis care as a failure of timing: the emergency room visits, inpatient stays and intensive outpatient programs that members needed months earlier, at a fraction of the cost.

Drawing on the loss of three siblings to serious mental illness and substance use disorders, Burton outlines a three-tier approach for health plans and employers planning for 2027.

Burton also urges buyers to measure results across the whole population, not just those who finish treatment, so ROI reflects everyone a program is meant to reach.