Frequently Asked Questions

NovaOne helps health plans address common challenges such as: 

• Low behavioral health engagement 

• Fragmented vendor ecosystems (“point solution fatigue”) 

• Gaps between prevention and clinical care 

• Administrative complexity across multiple solutions 

Difficulty measuring outcomes and ROI 

NovaOne helps reduce point solution fatigue by consolidating multiple behavioral health capabilities into one platform, so health plans can deliver a more cohesive member experience while reducing contracting, operational and integration burden. 

NovaOne improves engagement by meeting members where they are with easy entry into care and pathways that help members move from self-guided support to higher-acuity care when appropriate. 

Yes. NovaOne supports both preventive behavioral health (early intervention, self-care, resilience building) and curative behavioral health (access to clinical services and provider care), helping members get the right support at the right time. 

NovaOne helps reduce total cost of care by: 

• Improving early engagement and prevention 

• Increasing access to appropriate levels of care 

• Reducing fragmentation across vendors 

• Supporting measurable behavioral health outcomes that impact broader medical spend 

NovaOne supports outcomes measurement by capturing engagement and clinical signals across the member journey, allowing health plans to evaluate performance and improve programs over time. 

NovaOne can provide reporting across key program dimensions such as: 

• Adoption and engagement trends 

• Utilization by level of support 

• Outcome indicators and improvement trends 

• ROI insights and program value 

NovaOne improves access by simplifying how members enter behavioral health support and connecting them to the right type of care, whether that’s self-guided tools, coaching-style support or clinical services through a provider network. 

NovaOne can support access to care through a provider-based network model so members can move beyond self-care and into evidence-based services when appropriate. 

An EAP is typically designed for short-term support and may have limitations around access, continuity and measurement. NovaOne is a broader behavioral health platform designed to support prevention through higher-acuity care, with a single experience and clearer outcomes visibility for health plans. 

NovaOne supports guided pathways and navigation to help members identify what they need, find appropriate resources and move into higher levels of care when required, without making the process hard to start or hard to continue. 

Yes. NovaOne can support a white-labeled experience, allowing health plans to offer a consistent member journey under their brand while still using NovaOne’s platform capabilities behind the scenes. 

Implementation typically includes alignment on goals, configuring the member experience, integrating as needed, setting up reporting and launching a communications plan to drive adoption. NovaOne is designed to reduce operational burden compared to managing multiple vendors. 

Timelines depend on plan configuration, branding needs and integrations, but NovaOne is designed to support a streamlined launch process and faster time-to-value versus stitching together multiple behavioral health vendors. 

NovaOne can support broad member populations, including: 

• Commercial members 

• Medicaid populations 

• Medicare populations 

• Employer-sponsored plan members 

(Exact design varies by plan strategy.) 

NovaOne supports whole-person care by addressing behavioral health proactively and connecting members to care in ways that complement overall health outcomes, improving the experience for both members and health plans. 

Yes. NovaOne can complement existing programs or replace fragmented tools depending on the plan’s current ecosystem and goals. 

NovaOne reduces administrative burden by consolidating experiences, simplifying vendor management, streamlining onboarding and supporting clearer reporting across the behavioral health ecosystem. 

If your health plan offers NovaOne, you may receive access through your member portal, plan communications or a direct enrollment link provided by your plan. 

Getting started is simple. Members can enter through the NovaOne experience, complete a short set of questions (if applicable) and receive recommended pathways and resources based on their needs. 

NovaOne may include: 

• Self-guided tools and resources 

• Skills-building and educational content 

• Guided support pathways 

• Access to provider care when appropriate 

Available support depends on what your health plan offers. 

Yes. NovaOne supports common behavioral health needs, including stress, anxiety and sleep, with tools and pathways designed to help members take action quickly. 

Many behavioral health services can be accessed virtually depending on your plan’s program and available care options. 

NovaOne is designed to make it easy to begin right away with self-guided support and then progress into higher levels of care as needed. 

Cost depends on your health plan benefits. Some services may be covered fully, while others may have a copay or cost-share based on your plan design. 

Yes. Member privacy is a priority. NovaOne is designed to protect confidentiality and handle information appropriately. 

If you run into issues accessing the platform, your health plan or NovaOne support resources can help you troubleshoot and get back in. 

NovaOne applies proven evidence-based methods from clinical psychology, CBT, mindfulness and neuroscience to create measurable behavioral change. Our programs help members build lifelong skills for wellbeing. 

NovaOne is a perfect complement to live therapy or Employee Assistance Programs (EAPs). Members can use NovaOne as a preventive, on-demand self-care and reinforcement tool alongside clinical care. 

Our content is developed by licensed experts - MDs, PhDs and Board Certified clinicians (including on the NovaOne team) - using evidence-based practices. We avoid celebrity or influencer-driven wellness approaches. 

Absolutely. NovaOne is HIPAA compliant, SOC 2 Type I certified, GDPR-ready and WCAG 2.0 accessible. HiTRUST certification is underway. 

We use advanced encryption, anonymized reporting and secure cloud architecture to protect member and client data. 

If you’re interested in joining the NovaOne provider network, you can request information through our provider inquiry process. Our team will follow up with next steps and requirements. 

NovaOne partners with licensed behavioral health providers delivering evidence-based care aligned to clinical quality standards. 

Yes. NovaOne is designed to support evidence-based approaches and quality-driven care experiences. 

NovaOne aims to reduce friction for providers by supporting streamlined access, clear member pathways, and a model designed to support appropriate care matching and continuity. 

NovaOne collaborates with more than 25 specialty provider organizations covering the entire behavioral health continuum of need.  Examples include Serious Mental Illness (SMI), Substance Use Disorders (SUD), Autism and other high-acuity specialty conditions like eating disorders and obsessive compulsive disorder.  Each partner is carefully vetted for clinical quality, compliance and outcomes. 

We maintain ongoing quality assurance through data tracking, member feedback and outcome reviews. Providers are held to high clinical and compliance standards. 

All providers undergo a rigorous credentialing process that includes licensure verification, quality audits and performance history reviews.